The treatment of patients at Christiana Care is important to us.  Providing you with support and helpful resources can add to your trust and success of your hospital experience.

Patient Relations Mission
To contribute to your satisfaction by addressing your individual needs in a timely and respectful manner.  The information obtained through our fact-finding process is used to improve care and operations for all.

Patient Representatives can:
� Serve as your advocate
� Encourage communication between you and your treatment team
� Address your concerns
� Resolve conflict or disagreement
� Keep you informed of your rights and responsibilities
� Ensure that your rights as well as the rights of all patients and staff are respected.
� Access support services according to your individual needs.
� Offer Advance Directive planning
� Work to maintain your privacy and confidentiality.

Services Provided by the Patient Relations Department
� Ambassador services at information desks and family waiting lounges
� Way-finding maps
� Community education sessions upon request
� Discount lodging services
� Promotion of the 24/7 Language Line interpreter service
� 24/7 on-site Sign Language Interpreters
� Support visits following admission by Christiana Care Volunteers
� Recognition of Christiana Care staff for Service Excellence following receipt of patient compliments

Contact Our Department
Visit our Christiana and Wilmington Hospital offices right off the main hospital entrances on the first floors.  You are welcome to call the Wilmington Office at 428-4608 or the Christiana Office at 733-1340.  Office hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. 

Suggested Link
To learn more about the Patient Relations professional, access the Society for Health Care Consumer Advocates.