For Health Professionals

System Learning

Our Purpose

System Learning at Christiana Care Health System helps advance our Great Place to Work culture and facilitate the delivery of our Focus on Excellence goals. Our purpose is to enable personal growth and organizational transformation through learning to achieve higher levels of performance.

Our Vision

We strive to be recognized as a "people developer" learning organization and as a culturally competent healthcare leader that provides ongoing growth opportunities to our colleagues and excellent service and care to our patients and community.

Our Mission

Grow leadership capacity to deliver our Focus on Excellence goals and foster a Great Place to Work
Implement strategies and programs to continue evolving our culture to accelerate transformation in the areas of change, learning, and coaching
Develop our colleagues at all levels to be the best they can be while implementing a system-wide learning strategy
Advance workforce diversity and inclusion and become a leader in culturally competent healthcare

Coaching and Career Development

As we focus on the development of our middle management team, we have established the expectation that leaders will develop others and act as coaches to effect visible changes in the execution of our Leadership Behaviors. We have implemented group and team coaching as part of the 360 competency assessment process, and launched Specialized Coaching for "Creating a Great Place to Work: Develops People and Creates High Performance Teams".

Whole Brain Thinking (HBDI)

Because development and growth begins with self-awareness, we have implemented the "Whole Brain Thinking - HBDI" program for individuals and teams throughout Christiana Care.

The Herrmann Brain Dominance Instrument is the world's leading thinking preference assessment tool and identifies each person's instinctive approach to thought: Emotional, Analytical, Structural or Strategic. Over 1200 employees have learned about their own thinking styles and how utilizing "Whole Brain Thinking" can benefit them individually and their teams.

Cultural Competency / Diversity and Inclusion

Employee Experience and Onboarding

"Onboarding" refers to the process of integrating new employees into the organization, preparing them to succeed at their jobs, and helping them become fully engaged, productive members of the organization. Successful onboarding makes the mission and vision come alive for new employees and helps them gain an understanding of key behaviors that contribute to the mission.

Other key elements of a successful process are clear expectations of service excellence for our customers and colleagues, and descriptions of future opportunities to grow and develop within the organization. All of these create an engaging and positive employee experience which benefits the employee, the organization, and ultimately, our patients and customers.

At Christiana Care, onboarding includes the following:

New Employee Orientation
Department Orientation
Position-Specific Orientation
Ongoing developmental and educational opportunities as a part of any position prepara tion, enhancement and/or transition

Learning Services

Realize your maximum potential

Learning Services is committed to developing and enhancing the potential of individuals who want to excel in their career paths. We wish to take the lead in realizing Christiana Care's goal to create a world-class learning organization that links our mission and goals to employees' personal and professional development.

Our goal is to provide learners with the knowledge, resources, and skills they need to succeed in our organization. We provide education for people at all levels, from basic skills for all employees to leadership skills for those promoting transformation. We are also responsible for coordinating system-wide mandatory education and providing instructional design consulting.

Organizational Effectiveness and Change Management

We provide organization effectiveness and change leadership expertise/resources to enable the transformation of Christiana Care processes and culture. Our goal is to design and implement a robust and integrated health care delivery model to provide excellent care and "value" to our patients and community while fostering a culture of learning and innovation.

Our services include:

Organization and Team Diagnostics
Design and Facilitation Management Retreats
Organizational Design

Talent Management

The function of Talent Management is to enable Christiana Care to achieve its Focus on Excellence goals, recognizing that people are our greatest asset. We need to develop the ability to get the right people with the right skills into the right jobs in a cost-effective way, so we can achieve excellence and continuously "transform" the care we give to our patients and the community.

Our integrated talent management process incorporates learning, performance management, career development, development planning, and succession planning in one seamless process. This approach will help us identify high potentials and match individual career interests with Christiana Care's succession planning and diversity needs.

Transforming Leadership

Christiana Care is committed to "transformational change." Our purpose is to nurture and develop our leaders while providing practical processes and programs to ensure the identification, development, and inspiration of our current and future leaders to drive learning and transformation.